Dear Dave: We would like to thank you for building us a beautiful home. A company is nothing more than the people who make it up, and you have a collection of people who flat out, get the job done. Your sales staff helped us pick out a great model of house, your office staff have always helped us promptly with any questions, and I cannot say enough about you Superintendent. He not only helped us throughout the entire building process but I honestly believe he enjoyed, almost as much as we have, watching our house go up. The attention to detail and dedication to true customer service is second to none. You and your staff have made what could be a very stressful time, one that has been enjoyable from start to finish. I will with great pleasure strongly recommend your company to friends and family. Thank you
Butch & Cindy C
Dear Dave, In the "buyer beware", accept-mediocre-quality evolution of American society in which we seem to live these days, what a pleasant surprise – and treat – to discover Regent Homes! From the beginning, our experience with you and your friendly staff was different than what other buyers talk about. You truly make the building experience personal! It felt like we were planning something special with old friends that really listened to how we envisioned our home. You were completely flexible when we expressed a few changes and your own extra touches are way beyond anything any other builder does. Once again, I want to point out that our son-in-law is management level at another large local building company. He actually laughed when we first told him that we were optimistic about Regent Homes following up with all the details we discussed, both before our purchase and after living in our home for several months. We are extremely grateful and proud to say that "we enjoyed the last laugh"! Thank you – all – very much for the great job you've done (including providing me with an "I told you so" for our "self-assured" son-in-law)! If you look up the word regent in the dictionary, it means "………one who rules". That pretty much sums up our building experience: Regent Rules!
Tim and Pam N
We want to sincerely thank you for building such a fantastic house that we plan on staying in for many years to come! I can't imagine that it could have gone any smoother and we cannot be happier with the house as well as the process. From accommodating our schedule to making multiple changes and facilitating work with your subs during and after the build, you made the process extremely easy and fun. It seems like only yesterday e started this journey but it's been a great one and we thank each of you for your advice, assistance and friendship over the past many months. You have all been tremendous to work with and we look forward to keeping in touch. We would, without hesitation, recommend you to anyone who asks.
Paul and Tonya L.
*The following is a letter written by one of our homeowners to another builder they were considering before deciding on Regent Homes.* You asked who we chose as a builder for our next home. We selected Regent Homes but, quite frankly, we chose the owner of Regent Homes Dave Brown. The craftsman style home that Dave builds appealed to our design needs. However, style was not the most important thing to Sharon and I. What matters most is that we were going to get a quality product, at an affordable price from a builder we knew we could rely on throughout the process. With all of our moves over the past 7 years, we have lived in quite a few different homes (this will be our 5th home in 7 years). Every home that we have owned has been brand new but we have never built a home before. I knew the first time we met Dave that he was a person we could trust. This year I celebrated my 23rd year in the profession of sales and if there is one thing I've learned from those 23 years of experience...it's that service matters. The one thing that I have always expected from the representatives that I have managed over the years is that they provide unparalleled service to their customers. Customer service is a lost art in the sales/service industry. Given our current economy, that's the one thing, you would think companies would try to get right in order to differentiate themselves from their competitors. Instead, service is at an all-time low in America to the point that when you receive "good" service it stands out. The few times when you're lucky enough to receive "outstanding" service you really feel and appreciate it. Dave's attention to detail and his follow-up have been impeccable. I appreciate his no-nonsense approach and the fact that he's not interested in becoming the largest builder in Central Ohio but rather he is focused on delivering outstanding customer service and a quality product. As you can see, I don't take my purchase decisions lightly.
Tim & Sharon H.
"Thank you so much for helping make our first home purchase a wonderful one. We love the house and still can't believe it's actually ours. The customer service has been so great, and we truly appreciate all you have done for us. We have no doubt that you will continue to be successful because of the outstanding service you provide. Thanks again."
Dave & Alisha M
"My son-in-law works for a competing home builder but I chose to build with Regent Homes. I was so impressed with the standard features in the home, most of those things are upgrades and cost more with other builders. I am also knocked out by Dave Brown's personal interest in our home building experience. He's sincere and really cares. Regent Homes has been nothing but supportive, personal and generous."
Tim & Pam N